Support for Dinkey and Dinkey Pro/FD

Quick Links

Troubleshooting Checklist

1. Check the Knowledge Base

The Dinkey Knowledge Base provides answers for all the most common questions and problems relating to Dinkey and Dinkey Pro/FD. The knowledge base also contains descriptions for virtually all Dinkey and Dinkey Pro/FD error codes, including common causes of these error codes and how to avoid them.

2. Update Your Software

Your next step in troubleshooting problems should be to check that you are using the latest version of the Dinkey or Dinkey Pro/FD SDK. Get a download link for the latest version of your SDK here. All software updates are free of charge, for life.

Check the Dinkey SDK version history or Dinkey Pro/FD SDK version history to see if your problem is caused by a known issue that has been resolved in a newer version of the software.

If your problem occurs while using one of the SDK utilities, try to reproduce the problem using the latest version of that program. If the problem occurs in your protected software, create a new locked copy of your software using the newest DDAdd/DinkeyAdd, and then see if the problem still occurs with this new version of your software.

If you cannot use the latest version for some reason, make sure that you mention which version you are using when contacting our support team.

3. Contact Our Support Team

If you cannot find a solution to your problem in the knowledge base, use the knowledge base contact form to send a message to our support team. Be sure to include as much information as possible about your problem, such as:

Technical support is free for all our customers, forever.

Documents

Dinkey Drivers

To install the latest Dinkey drivers, follow the instructions for your platform below. Dinkey Pro and Dinkey FD dongles do not require drivers.

  1. Remove all Dinkey dongles attached to your computer.
  2. Download the ZIP file from the link above and extract our driver installation utility, setupdrv.exe.
  3. Right-click on setupdrv.exe and select Run as administrator. The program automatically installs the correct drivers for your version of Windows.
  4. Insert a Dinkey dongle and allow the New Hardware Wizard to automatically locate and configure the drivers.
  1. Remove all Dinkey dongles attached to your computer.
  2. Download the ZIP file from the link above and extract our driver installation utility, SetupDriver.
  3. Run SetupDriver and follow the installation steps. You will need to enter an administrator password when prompted. SetupDriver automatically installs the correct drivers for your version of macOS.
  4. Insert a Dinkey dongle. If it is not detected by DDLook or your protected software, restart your Mac.